Privacy Policy | Solareo eSIM

Solareo Privacy Notice

Last Updated: 06-10-2025

The Privacy Notice mentioned below applies to https://solareo.co

INTRODUCTION

eSim Travel Data Inc. (“Solareo”) recognizes the importance of your privacy and is committed to protecting your personal information. This Privacy Notice describes how Solareo collects, uses, shares, and protects your personal information when you use Solareo’s eSIM services, mobile application, website, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Notice.

1. APPLICABILITY OF THIS PRIVACY NOTICE

This Privacy Notice applies to all users of Solareo’s Services globally, including:

Individual Users: People who use our Services for personal travel and connectivity needs.
Business Users: Representatives and contacts of Solareo business customers, resellers, and partners.
Website Visitors: Anyone who visits our website or interacts with our online content.
Job Applicants: Individuals who apply for employment with Solareo.

2. INFORMATION WE COLLECT

Solareo collects information about you in various ways, depending on how you interact with our Services:

2.1 Information You Provide Directly

Context	Types of Data	Purpose
Account Registration	Name, email address, phone number, password, billing address	To create and manage your account, provide Services, and communicate with you
Order and Payment	Payment card information, billing address, purchase history, transaction details	To process payments and fulfill orders
Identity Verification	Government-issued ID, selfie photos, biometric identifiers (where required by law)	To comply with regulatory requirements and prevent fraud
Customer Support	Name, email, phone number, message content, support tickets	To provide customer service and resolve issues
Device Information	Device model, operating system, IMEI, carrier settings	To ensure eSIM compatibility and provide technical support
Surveys	When you participate in surveys, we collect the information you provide. For third-party surveys, the third party's Privacy Notice applies.	To understand your interest, opinions, and to collect information relevant to our organization.

2.2 Information Collected Automatically

Context	Types of Data	Purpose
Website and App Usage	IP address, browser type, device type, pages visited, time spent, clicks	To improve our Services and analyze usage patterns
Location Information	GPS coordinates, IP-based location, cell tower information	To provide location-based services and improve connectivity
eSIM Usage	Data consumption, connection logs, network performance metrics	To monitor service quality and provide usage information
Necessary Cookies and Tracking	Cookie identifiers, session data, advertising IDs	To enhance user experience and provide personalized content
Non-Essential Tracking Technologies	Tracking technologies (e.g., cookies or pixels) is used to collect analytics, track user interactions, and enable behavior-based advertising. These technologies may collect information about your browser, operating system, IP address, click activity, and browsing behavior. We or third parties might collect this information over time and across different websites to serve advertisements. Where required by law, we base the use of third-party cookies upon consent.	—
Demographic Information	Personal information such as your age or location.	To comply with regulatory requirements, improve our Services, and tailor our Services to the user's interest.
Mobile Devices	Unique identifying information is broadcast from your device when you visit our website.	To monitor the unique visitors on our website and monitor visits.

2.3 Information from Third Parties

Payment processors and financial institutions
Network operators and service providers
Business partners and affiliates
Social media platforms (when you connect accounts)
Background check providers (for employment)
Publicly available sources

2.4 Solareo as a data controller

Solareo assumes the role of data controller when it determines the purposes and means of processing personal data. As a data controller, Solareo is responsible for ensuring that personal data is processed in compliance with applicable data protection laws. Examples of Solareo’s responsibilities as a data controller include:

Direct Sign-Ups: Solareo is the data controller when users sign up directly with the service for Solareo’s consumer services.

Key activities:

Service Delivery: Using data to provide Solareo's products and services.
Fraud Prevention: Monitoring and detecting fraudulent transactions and activities.
Legal Compliance: Adhering to applicable financial, legal, and regulatory obligations.
Service Enhancement: Developing and improving products and services based on data analysis.

3. HOW WE USE YOUR INFORMATION

Solareo uses your personal information for the following purposes, which include but are not limited to:

3.1 Service Provision

Creating and managing your account
Processing orders and payments
Delivering eSIM services and customer support
Enabling eSIM activation and connectivity
Monitoring service quality and network performance
Processing refunds and returns
Managing product exchanges and cancellations
Backup and recovery of your account data

3.2 Communication

Sending service-related notifications and updates
Responding to your inquiries and support requests
Providing marketing communications (with your consent)
Sending important account and security alerts
Sending transactional emails and receipts
Providing technical support documentation
Delivering service status and maintenance notifications

3.3 Business Operations

Fraud prevention and security monitoring
Legal compliance and regulatory reporting
Internal analytics and business intelligence
Service improvement and product development
Risk assessment and management
Website performance optimization and user experience enhancement
Technical debugging and error identification/repair
System maintenance and infrastructure management
Internal administrative and relationship management activities
Data quality assurance and validation

3.4 Legal Compliance

Complying with applicable laws and regulations
Responding to legal requests and court orders
Protecting our rights and interests
Enforcing our Terms of Service

3.5 Marketing

Promotional Communications: Send marketing materials about our products, services, sales, and promotions
Customer Communication: Respond to your requests, inquiries, and feedback
Service Improvement: Analyze usage data to enhance our products and services
Checkout Optimization: Streamline your purchasing experience
Analytics: Conduct data analysis to understand customer preferences better
Consent-Based Activities: Other marketing purposes you specifically consent to

You can opt out of marketing communications at any time through your account settings or by selecting “unsubscribe” on marketing materials.

3.6 Website and Technical Operations

Identifying and authenticating users when visiting Solareo websites
Streamlining checkout and purchase processes
Optimizing website functionality and user interface
Managing cookies and tracking technologies
Ensuring website security and preventing unauthorized access
Monitoring website performance and loading speeds

3.7 Data Management and Security

Maintaining data integrity and accuracy
Implementing security measures and access controls
Conducting regular security audits and assessments
Managing data retention and deletion schedules
Ensuring business continuity and disaster recovery

3.8 Consent-Based Activities

Processing data for purposes you specifically consent to
Enabling optional features and enhanced services
Facilitating third-party integrations, you authorize
Supporting promotional activities you choose to participate in

Although the sections above describe our primary purpose for collecting your information, in many situations, we have additional purposes. For example, if you complete an online purchase, Solareo may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete, so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

3.9 Sensitive Personal Data

Certain categories of information, such as biometric data, geolocation, or government issued identifiers, are considered “sensitive” under applicable law. Solareo will only collect and process such data where strictly necessary for Service provision (e.g., identify verification, fraud prevention), and only with your explicit consent where required under an applicable law (e.g., European Union (“EU”) General Data Protection Regulation (“GDPR”), UK Data Protection Act, California Privacy Rights Act). Sensitive data will never be used for marketing or profiling purposes without your consent.

4. HOW WE SHARE YOUR INFORMATION

Solareo may share your personal information with third parties in the following circumstances in order to deliver our Services, comply with the law, or support business operations. Sharing is always done in accordance with applicable privacy laws and, where required, with your consent.

4.1 Service Providers

Solareo shares information with third-party service providers who help us operate our business, including:

Payment processors and financial institutions
Network operators and connectivity providers
Cloud hosting and data storage providers
Customer support and communication platforms
Analytics and marketing service providers
Identity verification and fraud prevention vendors

4.2 Business and Integration Partners

Solareo may share data with select partners that help extend or enhance our Services:

Network operators in destination countries
Travel and booking platforms
Technology partners and integrators
Joint marketing partners (with your explicit consent)

4.3 Legal Obligation and Compliance

Solareo may disclose your information if required to do so by law or in response to valid legal requests, including:

Government agencies and regulatory authorities
Law enforcement agencies
Courts, tribunals, and legal proceedings
Subpoenas, warrants, or lawful orders

4.4 Corporate Transactions

In the event of a business transaction, Solareo may transfer your information as part of:

Mergers, acquisitions, or divestitures
Due diligence or negotiations
Reorganizations or asset sales

4.5 Consent-Based Sharing

With your authorization, Solareo may share information with:

The social media platforms you choose to connect with
Third-party applications or services you authorize
Marketing and promotional partners (with your consent)

4.6 Network and Connectivity Partners

To deliver roaming and mobile services, Solareo shares limited data with:

Mobile Network operators and roaming partners
Telecommunications infrastructure providers
Global SIM provisioning platforms and signalling hubs

4.7 Platform and Technical Infrastructure Providers

Solareo partners with technology providers who help us maintain and enhance our Services:

Cloud infrastructure and hosting services
Customer support and communication platforms
Analytics and performance monitoring tools
Technology partners and integrators
API, SDK and integration vendors

4.8 Distribution and Travel Ecosystem

Where relevant, Solareo may share data with:

Online travel agencies and booking platforms
Travel distribution channels and aggregators
Hospitality and accommodation providers
Platforms that resell or embed our Services

4.9 Connected Applications and Social Integrations

If you choose to connect third-party services:

Solareo may share necessary account and usage data
Information is shared only with your explicit permission
You can disconnect integrations at any time via your account settings

4.10 Regulatory and Tax Disclosure

Where legally required, Solareo may share data with:

Regulatory and supervisory authorities in relevant jurisdictions
Tax and customs authorities for compliance purposes
Anti-money laundering or anti-fraud enforcement bodies

5. DATA RETENTION

Solareo retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Notice and to comply with legal obligations, including to satisfy any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.

To determine the appropriate retention period for personal information, Solareo considers the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purpose for which we obtained the information and whether we can achieve those purposes through other means, as well as applicable legal requirements.

5.1 Retention Periods

Solareo stores data that identifies you for only as long as is necessary to provide our Services to you, or for the duration of our business relationship with you. This is a case-by-case determination that depends on things such as the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. For example, we may retain certain purchase information for accounting, tax, security, and compliance purposes even after the immediate purpose of the data collection has been fulfilled or beyond the point at which our business relationship ceases. Retention timelines can be extended under legal holds or dispute situations.

6. INTERNATIONAL DATA TRANSFERS

Our Services operate globally, which means your information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same data protection laws as your jurisdiction.

Nonetheless, where possible, we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information.

By submitting your personal information to us, you agree to the transfer, storage, and processing of your information in a country other than your country of residence, including, but not necessarily limited to, the United States.

When Solareo transfers personal information outside of the European Economic Area, United Kingdom, or other jurisdictions with data export restrictions, we rely on legally recognized transfer mechanism, such as the European Commission’s Standard Contractual Clauses (“SCCs”) or the UK’s International Data Transfer Agreement (“IDTA”). We also implement supplementary technical and organization measures, including encryption and strict access controls, to ensure equivalent protection of your data.

7. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the following rights regarding your personal information:

7.1 Access Rights

Right to know what personal information we collect, use, and share
Right to request a copy of your personal information
Right to receive information about our data practices

7.2 Control Rights

Right to correct inaccurate or incomplete information
Right to delete your personal information
Right to restrict or object to processing
Right to data portability
Right to withdraw consent

7.3 Communication Rights

Right to opt out of marketing communications
Right to manage cookie preferences
Right to disable location tracking

7.4 Exercising Your Rights

To exercise your privacy rights:

Log in to your account and update your preferences
Contact us using the information in Section 12
Use the unsubscribe links in our emails
Adjust your device settings for location and cookies

Note: The validity of certain rights may be restricted by applicable law, legitimate business interests, or technical feasibility.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience and provide personalized services.

8.1 Types of Cookies

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how you use our Services
Marketing Cookies: Used for targeted advertising and personalization
Preference Cookies: Remember your settings and choices

In the EU and UK, non-essential cookies will only be placed on your device with your prior consent. You may withdraw your consent at any time using our cookie management tool. Essential cookies required for basic site functionality do not require consent. For U.S. users, you may opt out of targeted advertising and tracking by using the opt out tools available in the cookie management tool.

8.2 Managing Cookies

You can control cookies through:

Browser settings and preferences
Our cookie management tool
Third-party opt-out mechanisms
Device settings for mobile advertising IDs

8.3 Third-Party Tracking

We may use third-party analytics and advertising services that collect information about your online activities over time and across different websites.

9. SECURITY

We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage is completely secure. Therefore, while we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security.

Solareo’s users remain responsible for keeping their passwords and credentials secure. If you have reasons to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at support@solareo.co.

10. CHILDREN'S PRIVACY

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Children under the age of 13 should not provide their personal information to us.

11. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

11.1 Notice of Changes

We will send email notifications for significant updates
Continued use of our Services constitutes acceptance of changes

11.2 Effective Date

Changes become effective immediately upon posting unless otherwise specified.

11.3 Review Encouragement

We encourage you to review this policy whenever you visit our websites or applications
Regular review helps you stay informed about how we protect your information

11.4 Date Definitions

Effective Date: The date that the current version took effect
Last Updated Date: The date that the current version was last substantively modified
Both dates are clearly displayed at the top of this Privacy Notice

11.5 Notification Methods

Email notifications will be sent to your registered email address
We may use in-app notifications for mobile users

11.6 Reasons for Updates

Changes in our business practices or service offerings
Updates to technology and security measures
New legal requirements or regulatory changes
Industry best practices and compliance standards
User feedback and operational improvements

11.7 Legal Framework

We reserve the right to change these terms at any time
Changes are made to ensure continued compliance and service quality
Your rights and our obligations remain protected under applicable law

12. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Notice or our privacy practices, please contact us:

Email: privacy@solareo.co
Customer Support: Available through our mobile app
For business inquiries: bizdev@solareo.co

13. ADDITIONAL INFORMATION FOR SPECIFIC JURISDICTIONS

13.1 European Union and United Kingdom

If you are located in the EU or UK, you have additional rights under the GDPR and UK data protection laws:

Legal Basis for Processing:

Contract performance (providing our Services)
Legitimate interests (improving Services, fraud prevention)
Legal compliance (regulatory requirements)
Consent (marketing, non-essential cookies)

Data Protection Authority: You have the right to lodge a complaint with your local supervisory authority if you believe we have not adequately addressed your concerns.

13.2 California Residents

California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the Privacy Notice.

California Shine the Light: If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing, please submit a written request to us using the contact information provided.

Notice of Collection: The categories below describe the personal information we collect, disclose for a business purpose, “sell” and/or “share” (as those terms are defined by California law). Please note, in addition to the recipients identified below, we may disclose any categories of personal information with government entities as needed to comply with law or prevent illegal activity.

We collect the following categories of personal information:

Identifiers (name, email, phone, IP address)
Financial information (payment details)
Commercial information (purchase history)
Internet activity (browsing behavior, app usage)
Geolocation data
Biometric information (for identity verification)

Sales and Sharing Clarification: We do not "sell" your personal information for money. As discussed elsewhere in this Privacy Notice, we use cookies and similar tracking technologies for purposes of targeted advertising. For more information about tracking technologies, please see the Cookies and Other Technologies section of this Privacy Notice.

Your California Rights: If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to know about personal information collected, used, or shared
Right to delete personal information
Right to correct inaccurate personal information
Right to opt-out of "sale" or "sharing" for targeted advertising
Right to limit use of sensitive personal information
Right to non-discrimination for exercising privacy rights

Business Purpose Disclosures: We may disclose personal information for business purposes to service providers, business partners, and other third parties as described in this Privacy Notice. All business purpose disclosures are governed by contractual restrictions on use and further disclosure.

Additional Information: For details regarding how we use personal information, please see the "Information We Collect" section of this Privacy Notice. Additional information can be found in other relevant sections of this Privacy Notice.

California Sensitive Information Disclosure: We collect the following categories of sensitive personal information (as defined under California law): biometric information, geolocation, social security number or other government issued ID information, account log-in, payment information. This information is collected in order to process transactions, comply with laws, manage our business, or provide you with services. Note that we do not use such information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121.

Contact for California Requests: privacy@solareo.co

13.3 Other Jurisdictions

Solareo complies with applicable data protection laws in all jurisdictions where we operate. If you have specific questions about your rights under local laws, please contact us.

This Privacy Notice is designed to help you understand how we collect, use, and protect your personal information. We are committed to transparency and protecting your privacy.